HÄFELE, INTRODUCES MEISTER SERVICE OF HAFELE PRODUCTS
by Shrutee K/DNS
Häfele, the interiors fittings specialist
brand, has always differentiated itself in the Indian market as a complete
solution provider that offers innovative, technologically advanced and superior
quality products which are ably backed by the highest standards in Customer
service. Over the last few years, Häfele has invested heavily in scaling up its
service portfolio which now includes deigning services (for kitchens and
wardrobes), installation guidance and demonstrations, hardware scheduling and
every aspect of the after-sales support.
Taking this approach forward, the
company is now set to introduce its latest service model called ‘Meister
Service’ that offers complete installation of a Key hardware products by
certified and trained service technicians from the company directly, at a
reasonable service charge. At the launch of ‘Meister Service’ Mr. Jürgen Wolf (Managing Director-Häfele South Asia) says-“The
reason behind introducing Meister Service was to take complete control of the customer
experience and ensure that they not only get a top quality product from us, but
also receive an accurate and seamless installation for that product. We have
often faced instances where our products have been handled and installed by
carpenters or contractors who are not trained or certified to install the
products. This completely compromises the quality and functionality of our
fittings which eventually affects our overall brand proposition. With Meister
Service, we intend to take control of this and provide installation services
for sophisticated product categories like sliding, kitchen fittings, furniture
fittings and architectural hardware which require detailed attention and
considerable skill to be installed accurately. And these installations will be
managed by our ‘Meister Certified’ technicians who have been rigorously trained
on every product falling under the purview of this Service. The word ‘Meister’
in German means Master and this is the message we want to drive home to our
customers that some services are best managed by trained and experienced hands
only. At the end of the day, it is a win, win situation. The customer is happy
because he gets a perfect installation and we get less call from unhappy
customers whose installation has been botched by some untrained carpenter.”
Häfele’s Meister Service will be offered
across the country through their team of 45+ certified technicians and will
include the following:
Site-visit by Technician
Site-inspection by Technician
Site-measurement by Technician
Fittings inspection by Technician
Installation of fittings and
handover of site to the customer
The primary objective of ‘Meister
Service’ is to ensure:
Accurate Installation of products as per standards and
specifications
Optimum Functionality through Accurate Installations
Less hassles of Product Replacement
A peace-of-mind experience for customers using the Häfele
products
To inquire about Häfele’s ‘Meister
Service’ you can contact the Customer care team at Häfele India Pvt. Ltd. by
calling on their Toll-free number: +91 1800 266 6667
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