SapphireIMS
INFORMATION TECHNOLOGY SapphireIMS Strengthens its Service Desk to Help Enterprises Improve their Customer Experience Helps CXO and the decision makers to get a bird's eye view of the Service Delivery Operations BANGALORE / MUMBAI, India - February 11, 2013 SapphireIMS , one of the leading providers of end-to-end IT Service Management solutions, today announced that SapphireIMS has strengthened its service desk offering, to enable the enterprises to provide an improved and a better service for their customers. SapphireIMS service desk is an ITIL certified IT service management platform enabling organizations to model service delivery management functions (which includes IT and Non-IT) and track the adherence. This allows the CXO's and decision makers to get bird's eye view of the entire service delivery operations. SapphireIMS service desk has enhanced its Service Level Management (SLM) for simplifying the complex rule inv...