Fujitsu RunMyProcess Boosts Customer Satisfaction and Operational Efficiency for Insurance Giant

Workflow automation project driven by Fujitsu RunMyProcess has improved overall agility and streamlined sprawling business processes

Digital platform as a service allows insurer to integrate and scale existing systems and services across multiple environments

Major improvements in customer service for some 1.7 million transactions per month, plus savings in administrative efforts

September 20^th, 2018 – Fujitsu announced that leading Mexican insurance company Grupo Nacional Provincial (GNP) has deployed the Fujitsu RunMyProcess workflow automation platform as part of a digital transformation project to improve customer service.

As one of Mexico’s largest insurance companies, GNP processes some 1.7 million customer transactions per month – and is delivering on a company-wide strategy to improve overall agility, as well as gaining greater visibility and control over internal processes. The Mexican insurer recognized that its IT infrastructure and processes need to be highly adaptable, secure and scalable to improve operational efficiency. Boosting customer satisfaction has been a major part of the project, which focused on accelerating service times, and reducing claim processing wait times. GNP chose the Fujitsu workflow automation platform RunMyProcess to streamline its business processes.

RunMyProcess is a digital platform – provided as a service – which enables GNP to quickly and securely build, test, deploy and scale device-independent applications, and connect digital business processes across cloud, on-premises and mobile environments. This has led to efficiency gains thanks to the streamlining of its processes – which has also helped avoid unnecessary administration and has eliminated bottlenecks. As a result, GNP is able to enhance overall customer experience, while also saving both time and money.

With RunMyProcess, customers can model and streamline even the most complex business processes while integrating existing systems and services – from cloud services such as Office 365, through to on-premises solutions such as SAP – with any device that is allowed to access a corporate network. This means that GNP’s employees have the flexibility of working when and where they choose, using their preferred devices.

By implementing processes that enable existing corporate applications to be integrated with Cloud services, GNP has been able to maintain required levels of security, compliance and service levels. As a result of deploying RunMyProcess, GNP has experienced a reduction in response times, and enhanced visibility over the status of each ongoing claim.

Enrique Ibarra, GNP Systems Director, comments: “For GNP, new technologies are the key to being able to deliver greater value to our customers. Working closely together with Fujitsu, a leader in digital innovation, we are able to implement transformative solutions that maximize the potential of digital transformation. Deploying disruptive technologies that have increased our process efficiency allows us to provide an optimal experience for our customers while also improving our competitive advantage in the market.”

Dr. Yuji Takada, CEO for RunMyProcess at Fujitsu, adds: “A key part of our work together with GNP was to co-create a transformative solution that would achieve two critical goals – improvement of customer service and the reduction of administrative and process costs. Through choosing Fujitsu RunMyProcess to streamline its business operations, GNP achieved an extremely rapid transformation and the ability to focus on providing the support its customers need. Customer-facing staff now have a single tool that puts all the information at their fingertips”.

About Fujitsu:Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see http://www.fujitsu.com.

About Fujitsu EMEIA:Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, India and Africa region (EMEIA), our 28,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit http://www.fujitsu.com/fts/about/

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