SapphireIMS

CORPORATE/INFORMATION TECHNOLOGY

SapphireIMS Crosses 100 Customers Mark with Major Wins across IT/ITes, Manufacturing and BFSI

Strong customer focus is the key to the success even in a sluggish economy

BANGALORE / MUMBAI, India - January 23, 2013

SapphireIMS, one of the leading providers of end-to-end IT Service Management solution, today shared its outstanding success in surpassing 100 customer wins. This is the first major public announcement by the company that is proud of over 95% customer retention since their launch.

Based out of Bangalore, SapphireIMS have embarked on expanding its direct presence across India. Their customer wins came across the core industry verticals of Manufacturing, IT/ITes and BFSI. This set makes up for two-third of all its clients. Manufacturing and IT/ITes both make for 20% each, while BFSI customers make for 15% of all clients. Many organizations from across the industry spectrum today completely rely on Sapphire for managing their business IT environment.

SapphireIMS is PinkVerify certified for ITIL V3 compliance and is built with proven technologies to address the dynamically growing needs of the customer's IT environment. Customers are taking advantage of the flexibility and ease of use of SapphireIMS for immediate adoption in their business.

Shafi Ahamed, CEO and Co-Founder at Sapphire said, "SapphireIMS team's outstanding effort to design the product by keeping the customers' businesses at the heart of our approach and adapting to their needs has helped us cross the 100 mark. We are excited, but promise that this is just the beginning."

Explaining the roadmap ahead, Shafi Ahamed added, "We now have our roots deep into different markets, various industry verticals and across geographies. With active addition of more channel partners, we will be able to reach and make SapphireIMS available to a broader set of customers in a faster way."

About Sapphire IMS

SapphireIMS developed by Tecknodreams is an enterprise-grade IT Service Management System that delivers end-to-end IT Service Management functionality through a modular and seamlessly integrated package and includes Service Desk, Asset Lifecycle Management, Business Service Monitoring and Service Automation. SapphireIMS helps organizations align their IT service management delivery with their organizational process and helps them to continuously monitor and improve their IT services delivery.