Goodyear Ranks Highest in Customer Satisfaction by J.D. Power in the Small Car Segment
by Shrutee K/DNS
June 13th, New Delhi : Goodyear is ranked highest in Customer Satisfaction in the Small Car segment in the J.D Power 2019 India Original Equipment Tire Customer Satisfaction Index (TCSI) StudySM. As per the study, Goodyear Tyres have a score of 856 points in the category based on a 1,000-point scale. In the Midsize Car segment and Utility Vehicle segment, Goodyear ranked second with 831 and 824 points respectively.
Commenting on this, Mr. Rajeev Anand, Chairman & Managing Director, Goodyear India said, “It is a proud moment for Goodyear to receive such high levels of recognition from the premier benchmarking company in the automotive industry.” The J.D Power TCSI measures satisfaction among original equipment tyre owners during the first 12 to 36 months of ownership across four key factors (listed in order of priority): wear, ride, traction/handling, and appearance.
P.K Walia, Vice President - Consumer Business said, “As pioneers in tyre technology, we constantly challenge ourselves to innovate and develop better products to improve the overall driving experience of our consumers. Our sustained efforts in improving the quality of products is being reflected in the voice of the customers which has been highlighted in this study.”
The J.D. Power 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) StudySM is based on 3,598 responses from new-vehicle owners who purchased their vehicle between March 2015 and August 2017. The study was fielded from March through August 2018.
About J.D. Power:J.D. Power is a global leader in consumer insights, advisory services and data and analytics. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.
About Goodyear: Goodyear is one of the world’s largest tyre companies. It employs approximately 64,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. Goodyear's presence in India is over 95 years old, with two plants, one each in Ballabgarh and Aurangabad. In the passenger car segment, Goodyear supplies tyres to many of the leading OEMs in India and has been a pioneer in introducing tubeless radial tyres in the market. In the farm segment, Goodyear is the market leader and supplies to all major tractor companies.